Cancellation of a flight: The refund of the airline ticket price must include the commission collected by an intermediary at the time of purchase (CJEU)
Judgment of the Court in Case C-45/24 (15.1.2026)- Verein für Konsumenteninformation : Cancellation of a flight: the refund of the airline ticket price must include the commission collected by an intermediary at the time of purchase. It is not necessary for the airline to know the exact amount of that commission. Several travellers purchased airline tickets on the booking portal of the Opodo travel agency [1] for a KLM return flight from Vienna (Austria) to Lima (Peru). Since the flights were cancelled, KLM reimbursed the amount they had paid, minus approximately € 95 that Opodo had charged them as agency commission. The air passengers concerned assigned their potential rights to reimbursement to a consumer protection association. That association contends, before the Austrian courts, that the reimbursement of the cost of the airline tickets by the airline in question should include the agency commission charged to passengers, as in the present case, by a travel agency acting as that a...