Ombudsman inquiry on Commission President’s text messages is a wake-up call for EU

The European Ombudsman inquiry into the Commission’s handling of a request for text messages between its President and the CEO of a pharmaceutical company is a wake-up call for all EU institutions about ensuring accountability in an era of instant messaging.

One year after the initial request by a journalist, the Commission has still not clarified whether messages reported to concern major vaccine procurement deals exist and whether the public is entitled to see them.

The Ombudsman had asked the Commission, in a finding of maladministration in January, to conduct a more thorough search for the text messages.

The Commission’s recent response failed to say whether it had looked directly and correctly for the text messages and if not, why not.

While the response recognised that work-related text messages can be EU documents, it reiterated that the Commission’s internal policy is, in effect, not to register text messages.

The Ombudsman has closed the inquiry and upheld her finding of maladministration.

“The Commission’s response to my findings neither answered the basic question of whether the text messages in question exist nor provided any clarity on how the Commission would respond to a specific request for other text messages,” said Emily O’Reilly.

“The handling of this access to documents request leaves the regrettable impression of an EU institution that is not forthcoming on matters of significant public interest.”

“Public access to work-related text messages is a new area for the EU administration and one that needs to be tackled substantively and in good faith. This inquiry is a wake-up call to all EU institutions.”

“The recent revelations about lobbying tactics by an American multinational in Europe, including leaked text messages, shows the urgency of this issue for public administrations.” said the Ombudsman.

Recommendations for recording work-related text messages

Separately, after gathering information on the rules and practices on the recording of text and instant messages across the EU administration, the Ombudsman is today publishing practical recommendations for dealing with this issue.

The recommendations (see full list here) say that:

  • Work-related text and instant messages should be recognised as EU documents.
  • Technological solutions should be put in place to enable the easy recording of such messages.
  • Staff should have clear guidance on how such messages should be recorded.
  • Requests for public access to documents that could cover text messages should be dealt with in a way that considers all locations where such messages might be stored.


In April 2021, the New York Times published an article in which it reported that the Commission President and the CEO of a pharmaceutical company had exchanged texts related to the procurement of COVID-19 vaccines. This prompted a journalist to request public access to text messages and other documents relating to the exchange.  The complainant turned to the Ombudsman after the Commission had not identified any text messages as falling within the scope of his request.

The Ombudsman inquiry revealed that the Commission did not explicitly ask the President’s cabinet to look for text messages. Instead, it asked her cabinet to look for documents that fulfil the Commission’s internal criteria for recording - text messages are not considered to meet these criteria. The Ombudsman found that this amounted to maladministration and asked it to do a more extensive research for the text messages.

Regulation 1049/2001, which sets out the public’s right to access EU documents, defines a document as “any content whatever its medium (written on paper or stored in electronic form or as a sound, visual or audiovisual recording) concerning a matter relating to the policies, activities and decisions falling within the institution's sphere of responsibility”. (source: / photo: )



George Kazoleas, Lawyer

Top Stories

The name Pablo Escobar may not be registered as an EU trade mark

Gigantic fine for unfair practices imposed on by the Competition Authority of Hungary

Rule of Law: EU law does not require that professional associations of judges are granted the right to challenge decisions relating to the appointment of prosecutors

First judgment of the ECHR: Lawless v. Ireland

The rules of UEFA on ‘homegrown players’ could be contrary to EU law (ECJ)

Nepotism and favouritism in the legal profession