Ombudsman inquiry on Commission President’s text messages is a wake-up call for EU
The European Ombudsman inquiry into the Commission’s handling of a request for text messages between its President and the CEO of a pharmaceutical company is a wake-up call for all EU institutions about ensuring accountability in an era of instant messaging.
The Ombudsman had asked the Commission, in a finding of maladministration
in January, to conduct a more thorough search for the text messages.
The Commission’s recent response failed to say whether it had looked
directly and correctly for the text messages and if not, why not.
While the response recognised that work-related text messages can be EU
documents, it reiterated that the Commission’s internal policy is, in effect,
not to register text messages.
The Ombudsman has closed the inquiry and
upheld her finding of maladministration.
“The Commission’s response to my findings neither
answered the basic question of whether the text messages in question exist nor
provided any clarity on how the Commission would respond to a specific request
for other text messages,” said Emily O’Reilly.
“The handling of this access to documents request
leaves the regrettable impression of an EU institution that is not forthcoming
on matters of significant public interest.”
“Public access to work-related text messages is a
new area for the EU administration and one that needs to be tackled
substantively and in good faith. This inquiry is a wake-up call to all EU
“The recent revelations about lobbying tactics by an
American multinational in Europe, including leaked text messages, shows the
urgency of this issue for public administrations.” said the
Recommendations for recording work-related text
Separately, after gathering information on the rules and practices on the
recording of text and instant messages across the EU administration, the
Ombudsman is today publishing practical recommendations for dealing with this
The recommendations (see full list here) say that:
- Work-related text and instant messages should be recognised as EU documents.
- Technological solutions should be put in place to enable the easy recording of such messages.
- Staff should have clear guidance on how such messages should be recorded.
- Requests for public access to documents that could cover text messages should be dealt with in a way that considers all locations where such messages might be stored.
In April 2021, the New York Times published an article in which it reported
that the Commission President and the CEO of a pharmaceutical company had
exchanged texts related to the procurement of COVID-19 vaccines. This prompted
a journalist to request public access to text messages and other documents
relating to the exchange. The complainant turned to the Ombudsman after
the Commission had not identified any text messages as falling within the scope
of his request.
The Ombudsman inquiry revealed that the Commission did not explicitly ask
the President’s cabinet to look for text messages. Instead, it asked her
cabinet to look for documents that fulfil the Commission’s internal criteria
for recording - text messages are not considered to meet these criteria. The
Ombudsman found that this amounted to maladministration and asked it to do a
more extensive research for the text messages.
Regulation 1049/2001, which sets
out the public’s right to access EU documents, defines a document as “any
content whatever its medium (written on paper or stored in electronic form or
as a sound, visual or audiovisual recording) concerning a matter relating to
the policies, activities and decisions falling within the institution's sphere
of responsibility”. (source: ombudsman.europa.eu / photo: freepik.com )